Windows Security Log Event ID 4769

Operating Systems Windows 2008 R2 and 7
Windows 2012 R2 and 8.1
Windows 2016 and 10
Windows Server 2019 and 2022
 • Subcategory
Account Logon
 • Kerberos Service Ticket Operations
Type Success
Corresponding events
in Windows 2003
and before

4769: A Kerberos service ticket was requested

On this page

Windows uses this event ID for both successful and failed service ticket requests.  If it is a failure event see Failure Code: below.

Whereas event ID 4768 lets you track initial logons through the granting of TGTs, this lets you monitor the granting of service tickets. Service tickets are obtained whenever a user or computer accesses a server on the network. For example, when a user maps a drive to a file server, the resulting service ticket request generates event ID 4769 on the DC.

Result codes:

Result code Kerberos RFC description Notes on common failure codes
0x1 Client's entry in database has expired  
0x2 Server's entry in database has expired  
0x3 Requested protocol version # not supported  
0x4 Client's key encrypted in old master key  
0x5 Server's key encrypted in old master key  
0x6 Client not found in Kerberos database Bad user name, or new computer/user account has not replicated to DC yet
0x7 Server not found in Kerberos database  New computer account has not replicated yet or computer is pre-w2k
0x8 Multiple principal entries in database  
0x9 The client or server has a null key  administrator should reset the password on the account
0xA Ticket not eligible for postdating  
0xB Requested start time is later than end time  
0xC KDC policy rejects request Workstation restriction
0xD KDC cannot accommodate requested option  
0xE KDC has no support for encryption type  
0xF KDC has no support for checksum type  
0x10 KDC has no support for padata type  
0x11 KDC has no support for transited type  
0x12 Clients credentials have been revoked Account disabled, expired, locked out, logon hours.
0x13 Credentials for server have been revoked  
0x14 TGT has been revoked  
0x15 Client not yet valid - try again later  
0x16 Server not yet valid - try again later  
0x17 Password has expired The user’s password has expired.
0x18 Pre-authentication information was invalid Usually means bad password
0x19 Additional pre-authentication required*  
0x1F Integrity check on decrypted field failed  
0x20 Ticket expired Frequently logged by computer accounts
0x21 Ticket not yet valid  
0x21 Ticket not yet valid  
0x22 Request is a replay  
0x23 The ticket isn't for us  
0x24 Ticket and authenticator don't match  
0x25 Clock skew too great Workstation’s clock too far out of sync with the DC’s
0x26 Incorrect net address  IP address change?
0x27 Protocol version mismatch  
0x28 Invalid msg type  
0x29 Message stream modified  
0x2A Message out of order  
0x2C Specified version of key is not available  
0x2D Service key not available  
0x2E Mutual authentication failed  may be a memory allocation failure
0x2F Incorrect message direction  
0x30 Alternative authentication method required*  
0x31 Incorrect sequence number in message  
0x32 Inappropriate type of checksum in message  
0x3C Generic error (description in e-text)  
0x3D Field is too long for this implementation  

Free Security Log Resources by Randy

Description Fields in 4769

Account Information: 

  • Account Name:  logon name of the account that just requested the ticket
  • Supplied Realm Name: domain name of the account
  • User ID:   SID of the account 

Service Information:

  • Service Name:  the account name of the computer or service the user is requesting the ticket for
  • Service ID:  SID of the computer or service 

Network Information:

  • Client Address:  IP address where user is present
  • Client Port:  source port 

Additional Information:

  • Ticket Options:  unknown.  Please start a discussion if you have information to share on this field.
  • Ticket Encryption Type: unknown.  Please start a discussion if you have information to share on this field.
  • Failure Code:  error if any - see table above
  • Transited Services: indicates which intermediate services have participated in this logon request 

Certificate Information:

This information is only filled in if logging on with a smart card.

  • Certificate Issuer Name:
  • Certificate Serial Number:
  • Certificate Thumbprint:

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Examples of 4769

A Kerberos service ticket was requested.

Account Information:

   Account Name:  bob@ACME.COM
   Account Domain:  ACME.COM
   Logon GUID:  {4a5cfd43-84a6-c32e-b6a3-b634f57eafe7}

Service Information:

   Service Name:  WIN-PY3ZJZTXPIL$

Network Information:

   Client Address:  ::ffff:
   Client Port:  50979

Additional Information:

       Ticket Options:  0x40810000
   Ticket Encryption Type: 0x12
   Failure Code:  0x0
   Transited Services: -

This event is generated every time access is requested to a resource such as a computer or a Windows service.  The service name indicates the resource to which access was requested.

This event can be correlated with Windows logon events by comparing the Logon GUID fields in each event.  The logon event occurs on the machine that was accessed, which is often a different machine than the domain controller which issued the service ticket.

Ticket options, encryption types, and failure codes are defined in RFC 4120.

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